At Call Suite ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and safeguard your personal information when you use our services. It is part of your agreement with us, so please review it carefully.
Defined Terms
- Personal Information: Data that identifies you, such as your name, email, phone number, or payment details.
- Other Information: Non-identifying data like usage statistics or anonymized analytics.
- Information: Refers to Personal Information or Other Information depending on context.
Information We Collect
We may gather:
- Contact details (name, email, phone number, company).
- Transaction details (purchase or subscription history).
- Service-related data (usage stats, call/chat analytics).
- Technical data (IP address, device type, browser info).
How We Collect Information
We collect data:
- During account registration or demo requests.
- Through interactions with our services (calls, chats, forms).
- Via technical tools like cookies and analytics.
- From third-party integrations you connect (e.g., CRM, SMS).
If you provide others' information, you confirm you have permission to share it with us.
How We Use Your Information
We use your data to:
- Set up and manage accounts, provide support.
- Send updates, notifications, or product info.
- Deliver marketing materials (opt-out available).
- Analyze usage and improve our services.
- Ensure security and comply with legal requirements.
- Respond to legal requests or protect our rights.
How We Share Your Information
We may share with:
- Service providers (hosting, analytics, payment processors).
- Business partners during mergers or legal requirements.
- Authorities if required by law.
We do not sell or rent your Personal Information.
Your Rights
Depending on your location, you may:
- Access, correct, or delete your data.
- Object to or limit certain data uses.
- Request a data portability copy.
- Withdraw consent if applicable.
Contact us at privacy@callsuite.com to exercise these rights.
Marketing Preferences
Opt out of marketing emails by clicking unsubscribe or emailing us at privacy@callsuite.com. Essential service messages will still be sent.
Cookies and Tracking
We use cookies to:
- Enable service features.
- Track usage trends.
- Enhance your experience.
Adjust browser settings to refuse cookies, though some functionality may be affected.
Data Retention
We retain data only as long as needed for our purposes or as required by law.
Security
We use reasonable measures to protect your data, but no system is entirely secure.
Changes to This Policy
Updates will be posted here with a new "Last Updated" date. Significant changes may include direct notification.
Contact Us
For questions, reach us at: